Six years of building
systems that scale.

Lead, Strategy & Operations

I directed the end-to-end execution of a $20M ARR enterprise program, orchestrating alignment across Marketplace, Scheduling, and Operations to fulfill 8,000+ weekly shifts. As the client scaled, I standardized scheduling operations across 2,800+ locations, supporting the program’s growth to $160M in ARR. Simultaneously, I managed a six-person Customer Support team, where I consolidated fragmented workflows and automated over 50% of tickets to slash response times by over 90%.

Senior Associate, Strategy & Operations

I spearheaded the overhaul of the company-wide shift quality metric, partnering with Engineering, Product, and Design to replace legacy binary scoring with granular defect codes. I developed a weighted scoring model in BigQuery that was adopted as the primary C-Suite KPI within a single quarter. To drive adoption, I built automated dashboards in Holistics and Tableau and integrated real-time Slack alerts, transitioning the organization from reactive manual reporting to proactive, data-driven monitoring.

Revenue Operations Manager

I owned the Revenue Operations strategy across the full customer lifecycle, architecting lead-scoring logic that drove a 20% lift in pipeline conversion and automating workflows that increased customer retention by 15%. I led a high-stakes migration from HubSpot to Salesforce for a 50+ person team, while building the forecasting models and real-time dashboards used by leadership to set quotas and headcount. By bridging the gap between Revenue, Engineering, and Product, I ensured our GTM goals were supported by a clean, reliable data infrastructure and automated reporting.

Business Development Representative

Ranked second in net new sales out of a 20+ person team through outbound and inbound sales. The ground-level exposure to the sales motion informed every RevOps decision I made in the years that followed.